Your privacy is our priority. This document explains in detail how mamak21 collects, uses, stores, and protects your personal information at all times.
Last Updated: 15 January 2026
From encryption to user rights — here's how mamak21 keeps your personal data safe at all times.
All data transmitted between your device and mamak21 servers is protected with 256-bit SSL encryption — the same standard used by global financial institutions.
Mamak21 does not sell, rent, or share your personal data with third parties without your explicit consent, except as stated in this policy.
Your data is stored on servers protected by multi-layered access controls, advanced firewalls, and 24/7 security monitoring by our technical team.
We only collect information that is truly necessary for platform operations. No excessive data is collected, and data that is no longer needed will be deleted according to an established schedule.
Mamak21 operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) and applicable international data protection standards.
You have the right to access, correct, or request deletion of your personal data at any time. A simple and transparent process is available directly from your account.
Welcome to the mamak21 Privacy Policy. This document is designed to provide you with complete clarity on how we manage the personal information you share with us while using the mamak21 digital entertainment platform at mamak21.pro.
This Privacy Policy applies to all services provided by mamak21, including the website, Android and iOS mobile apps, live chat, and all other related communication channels. By using any of our services, you agree to the terms of this Privacy Policy.
We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards related to data protection. If you do not agree with this Privacy Policy, please discontinue use of our platform.
When registering and using the mamak21 platform, you provide us with the following information:
When you use the mamak21 platform, our system automatically records the following technical information:
Mamak21 uses essential cookies, performance cookies, and functional cookies. You can manage your cookie settings through your browser settings, but please note that disabling certain cookies may affect platform functionality.
Mamak21 uses your personal information for the following legitimate and necessary purposes:
| Purpose of Use | Legal Basis | Retention Period |
|---|---|---|
| Account management & registration | Contract performance | Throughout active account |
| Deposit & withdrawal processing | Contract performance | 7 years (audit requirements) |
| KYC identity verification | Legal obligation | 5 years after account closure |
| Customer support | Legitimate interest | 3 years from date of interaction |
| Promotional communications & bonuses | Your consent | Until you withdraw consent |
| Fraud prevention & security | Legitimate interest | 5 years from date of incident |
Mamak21 does not sell or rent your personal data. However, in certain limited situations, we may share information with the following parties:
We work with third-party service providers who help operate our platform, including payment processors, game providers, and cloud service providers. All such parties are bound by strict confidentiality agreements and may only use your data for specified purposes.
Mamak21 will disclose personal information when required by law, court order, or instruction from legitimate authorities. This includes disclosure to law enforcement agencies in legitimate criminal investigations.
In circumstances where there is a serious threat to the security of other users or the integrity of the platform, we reserve the right to share necessary information with relevant parties for protection purposes only.
As a mamak21 user protected under Malaysia's PDPA, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you.
You may request correction of any inaccurate or outdated information.
You may request deletion of your data, subject to legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to obtain your data in a structured, machine-readable format.
In certain circumstances, you may request that we restrict the processing of your data.
To exercise any of the above rights, contact our customer support team via live chat or email [email protected]. We will process your request within 30 working days.
Mamak21 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. Below are the types of cookies we use:
You can control cookie settings through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain platform features.
As mamak21 uses cloud infrastructure and international service providers, your personal data may be transferred and processed outside Malaysia. When this occurs, we ensure that:
While mamak21 takes comprehensive security measures, no system is completely infallible. In the event of a data breach affecting your personal information, we are committed to:
Mamak21 reserves the right to amend this Privacy Policy at any time to reflect changes in law, technology, or our business practices. Any material changes will be announced through clear notice on our platform or via email to registered users.
Continued use of the mamak21 platform after changes are published will be considered your acceptance of the updated Privacy Policy. The last update date will always be displayed at the top of this document.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the mamak21 Data Protection Officer at [email protected] or via live chat available 24/7.